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Collection company scouts Nevada for call center
by Tribune Staff
Jan 19, 2012 | 775 views | 0 0 comments | 3 3 recommendations | email to a friend | print
TULSA, Okla.  — While the national unemployment rate fell to 8.6 percent in December, Nevada is suffering from a rate of 13 percent. And prominent debt collection company CFS II, led by industry icon and consumer advocate Bill Bartmann, is looking to create 10,000 jobs nationwide, or 2,000 jobs in each of five states.

As part of its nationwide expansion, the company plans to grow its operations in five states, and met with the Nevada Developmental Authority on Tuesday to discuss a possible call center in Nevada.

CFS II plans to employ 2,000 employees in its new call center, and positions will include executive, management, human resources, legal, accounting and customer service. The majority of hiring will occur in customer service with CFS II.  Salaries will range from $35,000 for a customer service representative to $120,000 for an executive.

In its first year of operation, the call center would encompass 40,000 square feet of office space, and is expected to grow to 200,000 square feet in its fifth year. Bartmann will make a capital investment of $1.65 million in each of the first two years. The capital investment will grow to $3.3 million by its third year of operation.

“We in the private sector are instrumental in helping to stimulate the economy and job growth,” Bartmann said. “At one point, I employed 4,000 employees. I’m looking to more than double that.”

Bartmann, the architect behind CFS II’s expansion, has also recently launched his 50 state “Stop these Criminals” campaign to protect consumers from harassment by debt collectors. In Oklahoma, Bartmann has been instrumental in helping pass reform legislation that provides new protection for citizens facing collection calls for delinquent credit card bills. He has developed a 10-point model dubbed, “The Bartmann Bill for Ethical Debt Collection,” outlining critical reform for debt collection law in all 50 states. He has presented his recommendations to more than 12 state attorneys general, several members of Congress and officials with federal consumer protection agencies.

“I’m very passionate about helping the hundreds of thousands of consumers abused and threatened by debt collection agencies every year,” Bartmann said. “Those that join the CFS II family will see that there are great opportunities to create value by treating consumers with respect. We have a zero-tolerance policy for employees that badger or disrespect any people we collect from.”
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