With a large increase in Nevada 2-1-1’s call volume and operator levels remaining constant, the ability to accept text messages will allow more individuals to get information quicker and more efficiently since operators will be able to simultaneously take telephone calls and queue up text messages. The text number will be 898211 (txt211) and users will need to use their local zip code as the keyword.
The new texting capability will also allow Nevada’s hearing and speech impaired community to use the 2-1-1 service to find information and resources.
In addition to being able to help more individuals, the texting capability will help increase capacity to handle large surges of callers in emergency and disaster situations. During these situations, text messaging can be the quickest and most reliable means of communication.
Users will also have the option to receive outgoing text “alert” messages from Nevada 2-1-1 regarding important announcements including emergency and disaster updates within the community.
Nevada 2-1-1 has a database of almost 8,000 services statewide that can help Nevadans in a multitude of ways. Since its inception in February 2006, Nevada 2-1-1 has assisted more than 100,000 people statewide. At its launch, Nevada 2-1-1 was available in 39 percent of the state; now Nevada 2-1-1 has expanded throughout Nevada and is available to almost all residents of the state. Center hours are Monday through Friday from 8 a.m. to midnight and Saturday and Sunday, 8 a.m. to 4 p.m.
This service can also be found online at www.nevada211.org.